Resilience is not a feeling, it is the number you are hiding from
, the boardroom on the forty-second floor smelled of burnt espresso and expensive wool. Priya sat near the mahogany end of the table. She watched the dust motes dance in the silver light. Her presentation was a tidy stack of glossed pages, a deck that chronicled the “People and Culture” wins of the last quarter.
Everything was trending upward. Employee engagement scores were a vibrant green. Turnover was lower than the industry average. The culture was, in her own words, “becoming a fortress.”
Then the Chairman, a man named Arthur with a thin voice and a penchant for finding the one loose thread in a tapestry, asked the question that wasn’t on the agenda.
“Priya, is the executive team more resilient than they were last year?”
– Arthur, Chairman
Priya opened her mouth. She closed it. She felt the silence stretch like a wire across the room. She reached for the word “definitely,” which is the heavy word you reach for when you have no baseline to offer. It is a word that weighs nothing.
Quantifying the Soul
We live in

